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Design and management of service proceses Rohit Ramaswamy
Material type:
TextPublication details: Reading, Massachusetts Addison-Wesley 1996Description: xxvii, 424p. 26cmISBN: - 0201633833
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Open Shelf | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | Book | HF5415.5. R35 1996 (Browse shelf(Opens below)) | Available | 0000022229 | |
| Open Shelf | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | Book | HF5415.5. R35 1996 (Browse shelf(Opens below)) | Available | 0000022228 | |
| Open Shelf | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | Book | HF5415.5. R35 1996 (Browse shelf(Opens below)) | Available | 0000022227 |
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| HF5415.5 .P58 2011 Managing customer relationships | HF5415.5. R35 1996 Design and management of service proceses | HF5415.5. R35 1996 Design and management of service proceses | HF5415.5. R35 1996 Design and management of service proceses | HF5415.5. R44 1995 Relationship marketing for competitive advantage winning and keeping customers | HF5415.5. R44 1995 Relationship marketing for competitive advantage winning and keeping customers | HF5415.5 .S737 1996 Customer service on the Internet building relationships, increasing loyalty and staying competitive |
Includes Index.
Bibliography : p. 411-414
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