Design and management of service proceses (Record no. 98812)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00681nam a2200217 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000002183 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231118s9999 xx 000 0 und d |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0201633833 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | PJB |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5. |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | R35 1996 |
| 100 00 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ramaswamy, Rohit |
| Titles and words associated with a name | 1960- |
| 245 00 - TITLE STATEMENT | |
| Title | Design and management of service proceses |
| Statement of responsibility, etc. | Rohit Ramaswamy |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Reading, Massachusetts |
| Name of publisher, distributor, etc. | Addison-Wesley |
| Date of publication, distribution, etc. | 1996 |
| 300 00 - PHYSICAL DESCRIPTION | |
| Extent | xxvii, 424p. |
| Dimensions | 26cm. |
| 500 00 - GENERAL NOTE | |
| General note | Includes Index. |
| 504 00 - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography : p. 411-414 |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Production planning. |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Services industries |
| General subdivision | Quality control. |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management. |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | 25/01/2007 | HF5415.5. R35 1996 | 0000022227 | 18/11/2023 | 18/11/2023 | Open Shelf | |||||
| Book | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | 25/03/2009 | HF5415.5. R35 1996 | 0000022228 | 18/11/2023 | 18/11/2023 | Open Shelf | |||||
| Book | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | 27/03/2009 | HF5415.5. R35 1996 | 0000022229 | 18/11/2023 | 18/11/2023 | Open Shelf |