Design and management of service proceses
Ramaswamy, Rohit 1960-
Design and management of service proceses Rohit Ramaswamy - Reading, Massachusetts Addison-Wesley 1996 - xxvii, 424p. 26cm.
Includes Index.
Bibliography : p. 411-414
0201633833
Customer services--Management.
Production planning.
Services industries--Quality control.
Total quality management.
Design and management of service proceses Rohit Ramaswamy - Reading, Massachusetts Addison-Wesley 1996 - xxvii, 424p. 26cm.
Includes Index.
Bibliography : p. 411-414
0201633833
Customer services--Management.
Production planning.
Services industries--Quality control.
Total quality management.