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Service Operations management improving service delivery Author: Robert Johnston, Graham Clark, Michael Shulver
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TextPublication details: Harlow, Essex Pearson Education c2012Edition: Fourth editionDescription: xxii, 462p ill. (some col.) 27cmISBN: - 9780273740483
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Open Shelf | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | Book | HD9980.5 J63 2012 (Browse shelf(Opens below)) | Available | 0000041016 |
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| HD9980.5. T47 2005 Supervision Skills For The Service Industry How To Do It | HD9980.5. T47 2005 Supervision Skills For The Service Industry How To Do It | HD9980.5 1999 Managing services marketing text and readings | HD9980.5 J63 2012 Service Operations management improving service delivery | HD9980.5.R87 1996 Service marketing | HD9980.5.R87 1996 Service marketing | HD9980.5.R87 1996 Service marketing |
includes index
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