Service Operations management (Record no. 136825)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00684nam a2200205 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000014854 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231118s9999 xx 000 0 und d |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780273740483 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Politeknik Ibrahim Sultan |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HD9980.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | J63 2012 |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 10 - TITLE STATEMENT | |
| Title | Service Operations management |
| Remainder of title | improving service delivery |
| Statement of responsibility, etc. | Author: Robert Johnston, Graham Clark, Michael Shulver |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Fourth edition |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Harlow, Essex |
| Name of publisher, distributor, etc. | Pearson Education |
| Date of publication, distribution, etc. | c2012 |
| 300 00 - PHYSICAL DESCRIPTION | |
| Extent | xxii, 462p |
| Other physical details | ill. (some col.) |
| Dimensions | 27cm |
| 500 00 - GENERAL NOTE | |
| General note | includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | management |
| 700 11 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark |
| Medium | Graham |
| 700 11 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shulver, Michael |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN | 30/09/2015 | Perdana Market Ways | 285.50 | HD9980.5 J63 2012 | 0000041016 | 18/11/2023 | 285.50 | 18/11/2023 | Open Shelf |