Service marketing (Record no. 96145)

MARC details
000 -LEADER
fixed length control field 00649nam a2200217 4500
001 - CONTROL NUMBER
control field 0000001294
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231118s9999 xx 000 0 und d
020 00 - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0673991458
040 ## - CATALOGING SOURCE
Original cataloging agency PJB
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HD9980.5.R87 1996
100 00 - MAIN ENTRY--PERSONAL NAME
Personal name Rust, Roland T.
245 00 - TITLE STATEMENT
Title Service marketing
Statement of responsibility, etc. Roland T. Rust, Anthony J. Zahorik, Timothy L.Keiningham
260 00 - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. HarperCollins Publishers
Date of publication, distribution, etc. 1996
300 00 - PHYSICAL DESCRIPTION
Extent xx, 508p.
Other physical details ill.
Dimensions 23cm.
500 00 - GENERAL NOTE
General note Includes Index
504 0# - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Credit :p.495
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer service
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Marketing
700 00 - ADDED ENTRY--PERSONAL NAME
Personal name Keiningham, Timithy L.
700 00 - ADDED ENTRY--PERSONAL NAME
Personal name Zahorik, Anthony J.
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 04/09/2006   HD9980.5.R87 1996 0000017215 18/11/2023 18/11/2023 Open Shelf
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 25/01/2007   HD9980.5.R87 1996 0000017214 18/11/2023 18/11/2023 Open Shelf
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 20/02/2009   HD9980.5.R87 1996 0000017203 18/11/2023 18/11/2023 Open Shelf
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 24/07/2009   HD9980.5.R87 1996 0000017202 18/11/2023 18/11/2023 Open Shelf
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 12/02/2010   HD9980.5.R87 1996 0000017201 18/11/2023 18/11/2023 Open Shelf