MARC details
| 000 -LEADER |
|---|
| fixed length control field |
00818nam a2200241 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
0000016273 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
231118s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789832324027 (paperback) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
Politeknik Ibrhim Sultan |
| Language of cataloging |
eng |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TS 156.6 |
| Item number |
.S491 2001 |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
TS 156.6 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
.S491 2001 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Service quality |
| Remainder of title |
assessment and improvement |
| Statement of responsibility, etc. |
edited by Salleh Yahya |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
[Petaling Jaya] |
| Name of publisher, distributor, etc. |
Imagepac Print (M) |
| Date of publication, distribution, etc. |
2001 |
| 264 #0 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
[Petaling Jaya] |
| Name of producer, publisher, distributor, manufacturer |
Imagepac Print (M) |
| Date of production, publication, distribution, manufacture, or copyright notice |
2001 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
203 pages |
| Other physical details |
illustrations |
| Dimensions |
23cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer satisfaction |
| General subdivision |
Congresses |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service |
| General subdivision |
Congresses |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality assurance |
| General subdivision |
Congresses |
| 700 10 - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Salleh Yahya |
