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Service quality assessment and improvement

Service quality assessment and improvement edited by Salleh Yahya - [Petaling Jaya] Imagepac Print (M) 2001 - 203 pages illustrations 23cm.

ISBN: 9789832324027 (paperback)

Subjects--Topical Terms:
Customer satisfaction--Congresses
Customer service--Congresses
Quality assurance--Congresses

LC Class. No.: TS 156.6 / .S491 2001

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