Customer service on the Internet (Record no. 127564)

MARC details
000 -LEADER
fixed length control field 00663nam a2200205 4500
001 - CONTROL NUMBER
control field 0000011767
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231118s9999 xx 000 0 und d
020 00 - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471155063
040 ## - CATALOGING SOURCE
Original cataloging agency PJB
090 0# - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF5415.5
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) .S737 1996
100 00 - MAIN ENTRY--PERSONAL NAME
Personal name Sterne, Jim
Dates associated with a name 1955-
245 00 - TITLE STATEMENT
Title Customer service on the Internet
Remainder of title building relationships, increasing loyalty and staying competitive
Statement of responsibility, etc. Jim Sterne.
260 00 - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. Wiley Computer Pub.
Date of publication, distribution, etc. c1996.
300 ## - PHYSICAL DESCRIPTION
Extent xxvi, 326 p.
Other physical details ill.
Dimensions 24 cm.
500 00 - GENERAL NOTE
General note Includes index.
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Communication systems.
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet marketing.
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet.
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element World Wide Web.
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 04/07/2011   HF5415.5 .S737 1996 0000018184 18/11/2023 18/11/2023 Open Shelf
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 05/07/2011   HF5415.5 .S737 1996 0000018181 18/11/2023 18/11/2023 Open Shelf