Customer service on the Internet building relationships, increasing loyalty and staying competitive
Sterne, Jim 1955-
Customer service on the Internet building relationships, increasing loyalty and staying competitive Jim Sterne. - New York Wiley Computer Pub. c1996. - xxvi, 326 p. ill. 24 cm.
Includes index.
0471155063
Customer services--Communication systems.
Internet marketing.
Internet.
World Wide Web.
Customer service on the Internet building relationships, increasing loyalty and staying competitive Jim Sterne. - New York Wiley Computer Pub. c1996. - xxvi, 326 p. ill. 24 cm.
Includes index.
0471155063
Customer services--Communication systems.
Internet marketing.
Internet.
World Wide Web.