Services marketing concepts, strategies & cases
Hoffman, K. Douglas
Services marketing concepts, strategies & cases K. Douglas Hoffman, John E. G. Bateson - Mason, OH Thomson /South-Western 2006 - xix, 588 p. ill. 24 cm.
Includes Index
0030152178
Service industries--Marketing
Services marketing concepts, strategies & cases K. Douglas Hoffman, John E. G. Bateson - Mason, OH Thomson /South-Western 2006 - xix, 588 p. ill. 24 cm.
Includes Index
0030152178
Service industries--Marketing