| 000 | 00681nam a2200217 4500 | ||
|---|---|---|---|
| 001 | 0000002183 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0201633833 |
| 040 | _aPJB | ||
| 090 | 0 | 0 |
_aHF5415.5. _bR35 1996 |
| 100 | 0 | 0 |
_aRamaswamy, Rohit _c1960- |
| 245 | 0 | 0 |
_aDesign and management of service proceses _cRohit Ramaswamy |
| 260 | 0 | 0 |
_aReading, Massachusetts _bAddison-Wesley _c1996 |
| 300 | 0 | 0 |
_axxvii, 424p. _c26cm. |
| 500 | 0 | 0 | _aIncludes Index. |
| 504 | 0 | 0 | _aBibliography : p. 411-414 |
| 650 | 0 | 0 |
_aCustomer services _xManagement. |
| 650 | 0 | 0 | _aProduction planning. |
| 650 | 0 | 0 |
_aServices industries _xQuality control. |
| 650 | 0 | 0 | _aTotal quality management. |
| 999 |
_c98812 _d98812 |
||