| 000 | 00818nam a2200241 4500 | ||
|---|---|---|---|
| 001 | 0000016273 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | _a9789832324027 (paperback) | ||
| 040 |
_aPoliteknik Ibrhim Sultan _beng |
||
| 050 | 0 | 0 |
_aTS 156.6 _b.S491 2001 |
| 090 | 0 | 0 |
_aTS 156.6 _b.S491 2001 |
| 245 | 0 | 0 |
_aService quality _bassessment and improvement _cedited by Salleh Yahya |
| 260 |
_a[Petaling Jaya] _bImagepac Print (M) _c2001 |
||
| 264 | 0 |
_a[Petaling Jaya] _bImagepac Print (M) _c2001 |
|
| 300 |
_a203 pages _billustrations _c23cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 650 | 0 |
_aCustomer satisfaction _xCongresses |
|
| 650 | 0 |
_aCustomer service _xCongresses |
|
| 650 | 0 |
_aQuality assurance _xCongresses |
|
| 700 | 1 | 0 | _aSalleh Yahya |
| 999 |
_c141082 _d141082 |
||