| 000 | 00624nam a2200181 4500 | ||
|---|---|---|---|
| 001 | 0000014985 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | _a9781118156308 | ||
| 040 | _aPJB | ||
| 090 | 0 | 0 |
_aHD9980.5. _bS7543 2011 |
| 100 | 1 | 0 | _aStickdorn, Marc |
| 245 | 1 | 0 |
_aTHIS IS SERVICE DESIGN THINKING _bBasics, Tools, Cases _cMarc Stickdorn, Jakob Schneider |
| 260 |
_aHoboken, New Jersey _bWILEY _c2011 |
||
| 300 |
_a373 pages _billustrations _c24cm |
||
| 504 | _aIncludes bibliographical references (pages 340-365) and index | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | 0 |
_aSchneider, Jakob _c(Economist) |
| 999 |
_c137218 _d137218 |
||