| 000 | 00684nam a2200205 4500 | ||
|---|---|---|---|
| 001 | 0000014854 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a9780273740483 |
| 040 | _aPoliteknik Ibrahim Sultan | ||
| 090 | 0 | 0 |
_aHD9980.5 _bJ63 2012 |
| 100 | 1 | 0 | _aJohnston, Robert |
| 245 | 1 | 0 |
_aService Operations management _bimproving service delivery _cAuthor: Robert Johnston, Graham Clark, Michael Shulver |
| 250 | _aFourth edition | ||
| 260 | 0 | 0 |
_aHarlow, Essex _bPearson Education _cc2012 |
| 300 | 0 | 0 |
_axxii, 462p _bill. (some col.) _c27cm |
| 500 | 0 | 0 | _aincludes index |
| 650 | 0 |
_aService industries _xmanagement |
|
| 700 | 1 | 1 |
_aClark _hGraham |
| 700 | 1 | 1 | _aShulver, Michael |
| 999 |
_c136825 _d136825 |
||