| 000 | 00592nam a2200181 4500 | ||
|---|---|---|---|
| 001 | 0000013251 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0471319929 |
| 040 | _aPJB | ||
| 090 | 0 |
_aHD9696.2.A2 . _bC96 1999 |
|
| 100 | 0 | 0 |
_aCzegel, Barbara _d1953- |
| 245 | 0 | 0 |
_aHelp desk practitioner?s handbook _cBarbara Czegel. |
| 260 | 0 | 0 |
_aNew York _bJohn Wiley _c1999. |
| 300 |
_axxiii, 400 p. _bill. _c24cm. |
||
| 500 | 0 | 0 | _aInclude index |
| 650 | 0 | 0 |
_aComputer industry _xCustomer services _xManagement. |
| 650 | 0 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement. |
| 999 |
_c132016 _d132016 |
||