000 00675nam a2200193 4500
001 0000012681
008 231118s9999 xx 000 0 und d
020 0 0 _a0471282936
040 _aPJB
090 0 _aHF5415.
_b1265 .F55 1998
100 0 0 _aFigallo, Cliff
245 0 0 _aHosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge
_cCliff Figallo
260 0 0 _aNew York : .
_bWiley,| c1998
300 _axvi, 448 p.
_bill.
_c24 cm
504 0 _aIncludes bibliographical references (p. 435-436) and index.
650 0 0 _aCustomer relations.
650 0 0 _aElectronic discussion groups.
650 0 0 _aInternet marketing.
999 _c130306
_d130306