000			00663nam a2200205 4500
001			0000011767
008			231118s9999 xx 000 0 und d
020	0	0	_a0471155063
040			_aPJB
090	0		_aHF5415.5 _b.S737 1996
100	0	0	_aSterne, Jim _d1955-
245	0	0	_aCustomer service on the Internet _bbuilding relationships, increasing loyalty and staying competitive _cJim Sterne.
260	0	0	_aNew York _bWiley Computer Pub. _cc1996.
300			_axxvi, 326 p. _bill. _c24 cm.
500	0	0	_aIncludes index.
650	0	0	_aCustomer services _xCommunication systems.
650	0	0	_aInternet marketing.
650	0	0	_aInternet.
650	0	0	_aWorld Wide Web.
999			_c127564 _d127564