| 000 | 00569nam a2200181 4500 | ||
|---|---|---|---|
| 001 | 0000009387 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0030152178 |
| 040 | _aPJB | ||
| 090 | 0 |
_aHD9980.5. _bH645 2006 |
|
| 100 | 0 | 0 | _aHoffman, K. Douglas |
| 245 | 0 | 0 |
_aServices marketing _bconcepts, strategies & cases _cK. Douglas Hoffman, John E. G. Bateson |
| 260 | 0 | 0 |
_aMason, OH _bThomson /South-Western _c2006 |
| 300 |
_axix, 588 p. _bill. _c24 cm. |
||
| 500 | 0 | 0 | _aIncludes Index |
| 650 | 0 | 0 |
_aService industries _xMarketing |
| 700 | 0 | 0 | _aBateson, John E. G. |
| 999 |
_c120424 _d120424 |
||