000 00635nam a2200193 4500
001 0000008935
008 231118s9999 xx 000 0 und d
020 0 0 _a1555425739
040 _aPJB
090 0 _aHD58.9.
_bF58 1993
100 1 0 _aFitz-enz, Jac.
245 1 0 _aBenchmarking staff performance
_bhow staff departments can enhance their value to the customers
_cJac fitz-enz.
260 0 0 _aSan Francisco, CA
_bJossey-Bass Publishers
_c1993
300 _axviii, 218p.
_c23cm.
500 0 0 _aInclude index.
650 0 0 _aBenchmarking(Management)
650 0 0 _aLine and staff organization.
650 0 0 _aOrganizational effectiveness.
999 _c119068
_d119068