| 000 | 00621nam a2200193 4500 | ||
|---|---|---|---|
| 001 | 0000007667 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0070217602 |
| 040 | _aPJB | ||
| 090 | 0 |
_aHD9980.5. _bF549 1997 |
|
| 100 | 0 | 0 | _aFitasimmons, James A. |
| 245 | 0 | 0 |
_aServices management _boperations, strategy, and information technology _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | 0 | 0 | _a2nd. ed. |
| 260 | 0 | 0 |
_aBoston, Massachusetts _bMc Graw Hill _c1997 |
| 300 |
_axxvi, 613p. _c24cm. |
||
| 500 | 0 | 0 | _aInclude index. |
| 650 | 0 | 0 |
_aServices industries _xManagement. |
| 700 | 0 | 0 | _aFitzsimmons, Mona J. |
| 999 |
_c115264 _d115264 |
||