| 000 | 00448nam a2200169 4500 | ||
|---|---|---|---|
| 001 | 0000006763 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0749409444 |
| 040 | _aPJB | ||
| 090 | 0 | _aHF5415.5 1992 | |
| 100 | 0 | 0 | _aGerson, Richard F. |
| 245 | 0 | 0 |
_aKeeping customers for life _cRichard F. Gerson |
| 260 | 0 | 0 |
_aLondon _bKogan Page _c1992 |
| 300 |
_a87p. _c22cm. |
||
| 650 | 0 | 0 | _aConsumer satisfaction |
| 650 | 0 | 0 | _aCustomer service |
| 999 |
_c112552 _d112552 |
||