| 000 | 00538nam a2200181 4500 | ||
|---|---|---|---|
| 001 | 0000006505 | ||
| 008 | 231118s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0814479707 |
| 040 | _aPJB | ||
| 090 | 0 |
_aHF5415.5. _bA53 1998 |
|
| 100 | 0 | 0 | _aAnderson, Kristin. |
| 245 | 0 | 0 |
_aDelivering knock your socks off services _cKrintin Anderson, Ron Zemke |
| 250 | 0 | 0 | _a[Revised ed.] |
| 260 | 0 | 0 |
_aNew York _bAmacom American Management Assciation _c1998 |
| 300 |
_aix, 149p. _bill. _c23cm. |
||
| 650 | 0 | 0 | _aCustomer services |
| 700 | 0 | 0 | _aZemke, Ron |
| 999 |
_c111778 _d111778 |
||