000			00763nam a2200241 4500
001			0000002619
008			231118s9999 xx 000 0 und d
020	0	0	_a0750640170
040			_aPJB
090	0	0	_aHF5415.5. _bR44 1995
100	0	0	_aPayne, Adrian
245	0	0	_aRelationship marketing for competitive advantage _bwinning and keeping customers _cAndrian Payne, Martin Christopher Moira Clerk And Helen Peck
260	0	0	_aOxford _bButterworth-Heinemann _c1995
300	0	0	_ax,304p. _bill. _c24cm.
500	0	0	_aIncludes index
650	0	0	_aConsumer satisfaction
650	0	0	_aCustomer relations
650	0	0	_aCustomer services
650	0	0	_aRelationship marketing
700	0	0	_aChristopher, Martin
700	0	0	_aClark, Moira
700	0	0	_aPack, Helen
999			_c100120 _d100120