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		Apa yang perlu sebagai seorang pengurus Daniel M. Boland by Boland, Daniel M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur Golden Books Centre 1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (4)Call number: HF5438.4 BOL 1997, ... Place hold Add to cart (remove)
		Design and management of service proceses Rohit Ramaswamy by Ramaswamy, Rohit 1960- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Massachusetts Addison-Wesley 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (3)Call number: HF5415.5. R35 1996, ... Place hold Add to cart (remove)
		Relationship marketing for competitive advantage winning and keeping customers Andrian Payne, Martin Christopher Moira Clerk And Helen Peck by Payne, Adrian Christopher, Martin Clark, Moira Pack, Helen Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford Butterworth-Heinemann 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (2)Call number: HF5415.5. R44 1995, ... Place hold Add to cart (remove)
		Pengurusan Diri untuk Kejayaan Jon Tschohl by Tschohl, John Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur Golden Books Centre 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (6)Call number: BF637.S8. T73 1996, ... Place hold Add to cart (remove)
		Super Service Seven Keys To Delivering Great Customer Service even when you don't feel like it! Even When you don't deserve it! Jeff Gee and Val Gee by Gee, Jeff Material type: Text; Format: print ; Literary form: Not fiction Publication details: Whitehouse station Mc Graw-Hill 1999 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415. 5.G297 1999. Place hold Add to cart (remove)
		Professional Hospitality Core Competencies Lynn Van Der Wagen by Der Wagen, Lynn Van Edition: 2nd. ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New South Wales Pearson Education Australia 2003 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (5)Call number: TX911.3C8 V228 2003, ... Place hold Add to cart (remove)
		Communication In Tourism & Hospitality Meeting The World in The Workplace Lynn Van Der Wagen by Der Wagen, Lynn Van Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia Hospitality Press 1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: TX911.3C8 W131 1997. Place hold Add to cart (remove)
		Customer Service In The Tourism Industry Lee Perlitz by Perlitz, Lee Material type: Text; Format: print ; Literary form: Not fiction Publication details: New South Wales Pearson Education Australia 2002 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (3)Call number: TX911.3. C8P451 2002, ... Place hold Add to cart (remove)
		Fabled service Ordinary acts, extraordinary outcomes Betsy Sanders. by Sanders, Betsy Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur, Malaysia Golden Books Centre 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (5)Call number: HF5415.5 . S26 1995, ... Place hold Add to cart (remove)
		Delivering knock your socks off services Krintin Anderson, Ron Zemke by Anderson, Kristin Zemke, Ron Edition: [Revised ed.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Amacom American Management Assciation 1998 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415.5. A53 1998. Place hold Add to cart (remove)
		How To be better at customer care Timothy Foster by Foster, Timothy Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 1999 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (3)Call number: HF5415.5 F67 1999, ... Place hold Add to cart (remove)
		No-nonsense marketing 101 practical ways to win and keep customers Victor H. Prushan. by Prushan, Victor H Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley & Sons,Inc. 1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415.13. P78 1997. Place hold Add to cart (remove)
		Superior customer service William A. Stull, Donna E. Crow by Stull, William A Crow, Donna E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati South-Western Educational 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (2)Call number: HF5415.5. S934 1996, ... Place hold Add to cart (remove)
		Services marketing Australia and New Zealand Christopher H. Lovelock, Paul G. Patterson, Rhett H. Walker by Lovelock, Christopher H Patterson, Paul G Walker, Rhett H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sydney: Prentice Hall, 1998. Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415.122. L911 1998. Place hold Add to cart (remove)
		The complete idiot?s guide to great customer service by Ron Karr and Don Blohowiak. by Karr, Ron Blohowiak, Don Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY Alpha Books c1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (3)Call number: HF5415.5 K37 1997, ... Place hold Add to cart (remove)
		Technology and customer service profitable relationship building Paul R. Timm, Christopher G. Jones by Timm, Paul R Christopher G. Jones Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J.: . Pearson/Prentice Hall 2005 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415.5 .T5153 2005. Place hold Add to cart (remove)
		Customer service on the Internet building relationships, increasing loyalty and staying competitive Jim Sterne. by Sterne, Jim, 1955- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Wiley Computer Pub. c1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (2)Call number: HF5415.5 .S737 1996, ... Place hold Add to cart (remove)
		Help desk practitioner?s handbook Barbara Czegel. by Czegel, Barbara, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley 1999 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (2)Call number: HD9696.2.A2 . C96 1999, ... Place hold Add to cart (remove)