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		Service marketing Roland T. Rust, Anthony J. Zahorik, Timothy L.Keiningham by Rust, Roland T Keiningham, Timithy L Zahorik, Anthony J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York HarperCollins Publishers 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (5)Call number: HD9980.5.R87 1996, ... Place hold Add to cart (remove)
		Communication In Tourism & Hospitality Meeting The World in The Workplace Lynn Van Der Wagen by Der Wagen, Lynn Van Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia Hospitality Press 1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: TX911.3C8 W131 1997. Place hold Add to cart (remove)
		Customer Service In The Tourism Industry Lee Perlitz by Perlitz, Lee Material type: Text; Format: print ; Literary form: Not fiction Publication details: New South Wales Pearson Education Australia 2002 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (3)Call number: TX911.3. C8P451 2002, ... Place hold Add to cart (remove)
		Back to basic selling responsive action that show customers you care about their business Kevin J. Murphy by Murphy, Kevin J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur Golden Book Centre 1994 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (5)Call number: HF5438.25 M978, ... Place hold Add to cart (remove)
		Keeping customers for life Richard F. Gerson by Gerson, Richard F Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 1992 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415.5 1992. Place hold Add to cart (remove)
		Managing quality customer service William B. Martin. by Martin, William B Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 1989 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: HF5415.5 M383 1989. Place hold Add to cart (remove)
		Service quality assessment and improvement edited by Salleh Yahya by Salleh Yahya Material type: Text; Format: print ; Literary form: Not fiction Producer: [Petaling Jaya] Imagepac Print (M) 2001 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN (1)Call number: TS 156.6 .S491 2001. Place hold Add to cart (remove)