Starr, Nona Viewpoint an introduction to travel, tourism, and hospitality Nona Starr - 2nd. ed. - Upper Sandle River, New Jersey Prentice-hall 1997 - xvii,398p. ill. 28cm. Include Index Glossary : p. 361-384 ISBN: 0132286696 Subjects--Topical Terms: Travel Agents--vocational Guidence