TY  - BOOK
AU  - Ramaswamy, Rohit
TI  - Design and management of service proceses
SN  - 0201633833
PY  - 1996///
CY  - Reading, Massachusetts
PB  - Addison-Wesley
KW  - Customer services
KW  - Management
KW  - Production planning
KW  - Services industries
KW  - Quality control
KW  - Total quality management
N1  - Includes Index; Bibliography : p. 411-414
ER  -