TY  - BOOK
AU  - Timothy R.Hinkin
TI  - Cases in Hospitality Management: A Critical incident Approach
SN  - 0471107549
PY  - 1995///
CY  - New York
PB  - John Wiley & Sons, Inc.
KW  - Hospitality Industry-
KW  - United States-
KW  - Management-
KW  - Case Studies
ER  -