Timothy R.Hinkin <br/><br/>
Cases in Hospitality Management  A Critical incident Approach 
Timothy R.Hinkin 
 - New York  John Wiley & Sons, Inc.  1995 
 - xi, 222p.  23cm. 
<br/><br/><label>ISBN: </label>0471107549 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Industry---United States---Case Studies--Management-