TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield,Glen H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield-Sacre, Mary
TI  - Total quality management
SN  - 0136394035
PY  - 1996///
CY  - Upper Sandle River, New Jersey
PB  - Prentice-Hall
KW  - Total quality management
N1  - Includes Index
ER  -