Besterfield, Dale H. <br/><br/>
Total quality management 
Dale H.Besterfield 
 - Upper Sandle River, New Jersey  Prentice-Hall  1996 
 - x,533p.  ill.  25cm. 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0136394035 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management