TY  - BOOK
AU  - Marvin, Bill
TI  - Restaurant basic: why guests don't come back...and what you can do about it
SN  - 0471551740
PY  - 1991///
CY  - New York
PB  - John Wiley and sons
KW  - Customers relations
KW  - Restaurants, lunch rooms, etc
ER  -