Marvin, Bill <br/><br/>
Restaurant basic  why guests don't come back...and what you can do about it 
Bill Marvin 
 - New York  John Wiley and sons  1991 
 - xiii,225p.  ill.  24cm. 
<br/><br/><label>ISBN: </label>0471551740 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customers relations<br/>Restaurants, lunch rooms, etc.