TY  - BOOK
AU  - Renner, Peter Franz
TI  - Basic hotel front office procedures
SN  - 0471290645
PY  - 1994///
CY  - New York
PB  - John Wiley & Sons
KW  - Hotel front desk personnel
KW  - Handbooks, manuals, etc
N1  - Includes Index; Glosarry :p.193-207
ER  -