TY  - BOOK
AU  - Chek Mat
TI  - Pengurusan berkualiti dalam perkhidmatan
SN  - 9676106240
PY  - 1996///
CY  - Kuala Lumpur
PB  - Utusan Publication and Distributors
KW  - Quality control-Malaysia
KW  - Social service-Malaysia
KW  - Socialwork administration-Malaysia
KW  - Total Quality management
N1  - Bibliography :p.138-140
ER  -