TY  - BOOK
AU  - Salleh Yahya
TI  - Service quality: assessment and improvement
SN  - 9789832324027 (paperback)
AV  - TS 156.6 .S491 2001
PY  - 2001///
CY  - [Petaling Jaya]
PB  - Imagepac Print (M)
KW  - Customer satisfaction
KW  - Congresses
KW  - Customer service
KW  - Quality assurance
ER  -