Hartson, H. Rex <br/><br/>
The UX Book  process and guidelines for ensuring a quality user experience 
Rex Hartson, Pardha S. Pyla. 
 - Amsterdam  Boston  Elsevier  2012. 
 - xxxiv, 937 p.  col. ill.  25cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9780123852410 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human-computer interaction.<br/>User interfaces (Computer systems)