TY  - BOOK
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
TI  - THIS IS SERVICE DESIGN THINKING: Basics, Tools, Cases
SN  - 9781118156308
PY  - 2011///
CY  - Hoboken, New Jersey
PB  - WILEY
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references (pages 340-365) and index
ER  -