Stickdorn, Marc <br/><br/>
THIS IS SERVICE DESIGN THINKING  Basics, Tools, Cases 
Marc Stickdorn, Jakob Schneider 
 - Hoboken, New Jersey  WILEY  2011 
 - 373 pages  illustrations  24cm 
<br/><br/>Includes bibliographical references (pages 340-365) and index 
<br/><br/><label>ISBN: </label>9781118156308 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.