Hayes, David K. Foundations Of Lodging Management David K. Hayes , Jack D. Ninemeier, Alisha A. Miller - second edition - New Jersey Pearson/ Prentice Hall 2012 - xxi,382p ill. 26cm. Includes index : p.374 - 382 ISBN: 0132560895 9780132560894 Subjects--Topical Terms: Hospitality Industry--Management