TY - BOOK AU - Kappa,Margaret M AU - Nitschke,Aleta AU - Schappert,Patricia B TI - Managing housekeeping operations SN - 0866121072 PY - 1995/// CY - Michigan, USA PB - EDUCATIONAL INSTITUTE of the American Hotel & Motel Association KW - Hotel housekeeping KW - management N1 - includes index p. [423] - 428 ER -