Kappa, Margaret M <br/><br/>
Managing housekeeping operations 
Margaret M. Kappa , Aleta Nitschke, Patricia B. Schappert 
 - Michigan, USA  EDUCATIONAL INSTITUTE of the American Hotel & Motel Association,  1995 
 - x, 428p.  ill.  23cm. 
<br/><br/> includes index p. [423] - 428 
<br/><br/><label>ISBN: </label>0866121072 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel housekeeping--management