Figallo, Cliff <br/><br/>
Hosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge 
Cliff Figallo 
 - New York : .  Wiley,| c1998 
 - xvi, 448 p.  ill.  24 cm 
<br/><br/>Includes bibliographical references (p. 435-436) and index. 
<br/><br/><label>ISBN: </label>0471282936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Electronic discussion groups.<br/>Internet marketing.