TY - BOOK AU - Laws, Eric TI - Managing packaged tourism: relationships, responsibilities and service quality in the inclusive holiday industry SN - 0415113474 PY - 1997/// CY - London ; Toronto PB - International Thomson Business Press KW - Cultural Diversity KW - United States KW - Package tours KW - Professional-Patient Relations KW - Psychology, Clinical KW - methods N1 - includes index ER -