Mullins, Lauri J. <br/><br/>
Hospitality management and organisational behaviour 
Laurie J. Mullins 
 - 4th. ed. 
 - Harlow  Longman.  2001 
 - x, 503p.  ill.  25cm. 
<br/><br/> includes index :p.496 - 503 
<br/><br/><label>ISBN: </label>0582432251 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--personnel management<br/>Organizational behaviour