TY  - BOOK
AU  - Timm,Paul R.
AU  - Christopher G. Jones
TI  - Technology and customer service: profitable relationship building
SN  - 0130989908
PY  - 2005///
CY  - Upper Saddle River, N.J.:  .
PB  - Pearson/Prentice Hall
KW  - Customer loyalty
KW  - Customer services
KW  - Customer services -- Technological innovations
N1  - Includes bibliographical references and index
ER  -