TY  - BOOK
AU  - Baker, Sue
AU  - Bradley, Pam,
AU  - Huyton, Jeremy,
TI  - Principles of front office operations
SN  - 0826447090
PY  - 2000///
CY  - London: bContinuum
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - includes index:p.319 - 325
ER  -