Stull, William A. <br/><br/>
Superior customer service 
William A. Stull, Donna E. Crow 
 - Cincinnati  South-Western Educational  1996. 
 - vi, 136p.  ill.  28cm. 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0538628685 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services