Gantenbein, Doug. <br/><br/>
Smart business solution for direct marketing and customer management  how to harness the power of technology to put your small business in the black 
Doug Gantenbein. 
 - Redmond, Washington  Microsoft Press  1999 
 - xiii, 230p.  ill.  25cm. 
<br/><br/> Include index. 
<br/><br/><label>ISBN: </label>0735606838 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Direct marketing--Management.<br/>Small business--Management.<br/>Small business--Technological innovations.